Annual Client Satisfaction Survey
Your Name (required)
[text* your-name]
Your Company
[text your-company]
Email (required)
[email* your-email]
🌐 Hosting Services
How satisfied are you with the reliability and uptime of your website hosting?
[radio hosting-uptime “Very Satisfied” “Satisfied” “Neutral” “Dissatisfied” “Very Dissatisfied”]
How would you rate the speed and performance of your website?
[radio hosting-speed “Excellent” “Good” “Average” “Poor”]
Have you experienced any hosting-related issues in the past year?
[radio hosting-issues “No” “Yes, but resolved quickly” “Yes, and resolution was slow”]
On a scale of 1–10, how confident are you in the security of your hosted website?
[number hosting-security min:1 max:10]
🔧 Maintenance Services
How satisfied are you with our WordPress/plugin updates and general maintenance work?
[radio maintenance-updates “Very Satisfied” “Satisfied” “Neutral” “Dissatisfied”]
Do you feel your website is being kept secure and up to date?
[radio maintenance-secure “Yes, always” “Most of the time” “Not sure” “No”]
How timely and effective has our team been in resolving technical issues?
[radio maintenance-support “Very Effective” “Effective” “Neutral” “Ineffective”]
Are there any maintenance services you’d like us to add or improve?
[textarea maintenance-improve]
📈 SEO Services
How satisfied are you with the visibility and performance of your website in search engines?
[radio seo-performance “Very Satisfied” “Satisfied” “Neutral” “Dissatisfied”]
Do you feel we provide clear and useful SEO reporting and updates?
[radio seo-reporting “Yes, very clear” “Somewhat clear” “Not clear”]
Have you noticed improvements in website traffic, leads, or conversions this year?
[radio seo-results “Yes, significant improvement” “Some improvement” “No noticeable change”]
Are there areas of your business you’d like us to focus on more in SEO strategy?
[textarea seo-focus]
👥 Customer Experience & Communication
How satisfied are you with the responsiveness of our support team?
[radio support-responsiveness “Very Satisfied” “Satisfied” “Neutral” “Dissatisfied”]
How would you rate the clarity of communication when we explain technical issues or solutions?
[radio support-clarity “Excellent” “Good” “Fair” “Poor”]
Do you feel we listen to your concerns and goals effectively?
[radio support-listening “Always” “Most of the time” “Sometimes” “Rarely”]
How easy is it to get in touch with our team when you need help?
[radio support-access “Very Easy” “Easy” “Neutral” “Difficult”]
🌟 Overall Satisfaction & Future Needs
On a scale of 1–10, how likely are you to recommend us to another business or colleague?
[number recommend-score min:1 max:10]
What has been the biggest benefit of working with us this year?
[textarea biggest-benefit]
What’s one thing we could do to improve your experience with our services?
[textarea improve-experience]
Are there any additional services you’d like us to offer?
[textarea additional-services]
Is there anything else you’d like to share about your experience?
[textarea extra-comments]
[submit “Send Feedback”]
